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ServiceNow Admin/Developer

Description
What is desirable about this role?
This is working within an (R D) facility everyone in this group is a developer, engineer or designer. This is a group which is a good group of guys and which are (SME's) among their respected fields.
The environment and work are interesting.
Ownership/Individual Independence this role is a contributor within our team but this individual is not and will not be micromanaged.
Position Location: Raymond, OH 43067
Please let me know if you are interested.
My Contact Info:
Name: Travis Roberts
Email: email protected
What is going on?
ServiceNow Version we are using:
Kingston what we migrated from Jakarta this past August (We lost some customizations within our Service Catalog which we want to rebuild and get back to having)
Some of the Modules we are implementing/installing:
ITIL, Asset Management, PPM, Program, Project Management, CMDB etc.
Job Description:
Communicate and collaborate with team members, all stakeholders, and end users
General support, administration, and maintenance of the ServiceNow platform and associated applications
Work on Level 2 and Level 3 tickets assigned for Client?s Service Now functionality or technical issues
Perform Unit Testing
Fixing defects raised after UAT
Configure Applications using Service-Now tool used in ITIL Management. Strong understanding of ITIL V3
Configure User accounts, Groups, Roles and importing users
Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
Train L1 team (Service Desk) and created knowledge articles for the team and end users
Experience in writing Client Scripts (scripting experience), Business Rules, UI Actions, UI Policies and Workflows for automation
Work on fixing Inbound emails issues and creating new inbound actions
Perform Code review after each release cycle
Perform Data Loads
Integration with 3rd party apps
Work directly with end users to resolve support issues within ServiceNow
Monitor health, usage and overall compliance of ServiceNow and its applications
Work with dynamic HTML components: JavaScript, XML, HTML
Work on the ITIL Process Configuration like Incident, Problem, Change Management, Knowledge Management, Service Catalog, and SLA in ServiceNow
Work with Import Sets and Transform Maps
Work with IT managers to generate views and reports as needed
Nice to Have:
Experience with PPM CMBD experience ability etc.
Requirements
ServiceNow Admin Prior Experience
We upgraded to Kingston in August and are having issues and need this person to be able to come in and help troubleshoot. They need an Admin that can do the development too when needed. We are looking for someone which can assist us with customization similar to our previous version of ServiceNow.
90% Administration/ 10% Development
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people ? it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
? 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Salary: $95,000.00 to $115,000.00 per year
Location: Raymond, OH
Date Posted: November 30, 2018
Employment Type: Full Time
Job Reference: 04860-9501641575
Staffing Area: Technology & IT

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