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ServiceNow Admin

Job Description:
Please let me know if you?re interested.
My Contact Info: Name: Travis Roberts Email: travis.
roberts@rht.
comDuration: Multi-year/Long-TermPosition Location: Raymond, OH 43067Required
Experience:
ServiceNow Admin, Kingston, ITIL/ITSMInterview Process: (Phone Interview then Onsite Interview) THEY ARE UNWILLING TO DO PHONE THEN SKYPE/VIDEO Conference Job Description:
This role is to be a member of the Robert Half Managed Services Team.
It is a long-term, multi-year assignment.
Robert Half Managed Services upgraded to Kingston in August and are having issues and need this person to be able to come in and help troubleshoot.
They need an Admin that can do the development too when needed,ServiceNow Admin 90% Administration/ 10% Development?Communicate and collaborate with team members, all stakeholders and end users?General support, administration and maintenance of ServiceNow platform and associated applications?Work on Level 2 and Level 3 tickets assigned for Client?s Service Now functionality or technical issues?Perform Unit Testing?Fixing defects raised after UAT?Configure Applications using Service-Now tool used in ITIL Management.
Strong understanding of ITIL V3?Configure User accounts, Groups, Roles and importing users?Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams?Train L1 team (Service Desk) and created knowledge articles for the team and end users?Experience in writing Client Scripts (scripting experience), Business Rules, UI Actions, UI Policies and Workflows for automation?Work on fixing Inbound emails issues and creating new inbound actions?Perform Code review after each release cycle?Perform Data Loads?Integration with 3rd party apps?Work directly with end users to resolve support issues within ServiceNow?Monitor health, usage and overall compliance of ServiceNow and its applications ?Work with dynamic HTML components: JavaScript, XML, HTML?Work on the ITIL Process Configuration like Incident, Problem, Change Management, Knowledge Management, Service Catalog, and SLA in ServiceNow?Work with Import Sets and Transform Maps?Work with IT managers to generate views and reports as neededNice to Have:Experience with PPM CMBDBest Regards, Travis G.
Roberts Name: Travis G.
Roberts ? MPM Title: Lead Technical Recruiter Email: travis.
roberts@rht.
com Connect with me on Linkedin: www.
linkedin.
com/pub/travis-roberts/20/984/688/Connect with Robert Half: LinkedIn Facebook Twitter YouTube Google+ Blog Robert Half once again was named first in our industry on Fortune? magazine?s list of ?World's Most Admired Companies.
? (March 1, 2017)Robert Half is an Equal Opportunity Employer

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